Mexico: home of the largest Cisco Networking Academy Program community in Latin America. The effort and conjunction of the good intentions of a great number of instructors, main contacts and, of course, students, facilitate the strengthening of this program in our country. Today, Mexico will house the Program's biggest upgrade show in our region. More than 1,000 instructors and students from every Mexican and Latin American region will meet to exchange experiences and reinforce their knowledge. Register today! Remember that if you are among the first 200 people to pay, you will be able to take the certification exam at NO cost during the event. Seize this opportunity! Visit the link www.academyconference.com Cisco Networking Academy Program México. back to top

May I help you ? Visit Academy Connection in Spanish and get answers to your questions or send us suggestions to the Support in Spanish of the Cisco Networking Academy Program. If you are a student of the Program or an external student, you can contact the Program's Support Team using our chat tool... >> More

Community service time. This year Cisco celebrates its 20th anniversary. This occasion is a motive to reward the society for what it has given to Cisco in these 20 years. For this reason, Cisco will donate 20 years of services to the community by means of several activities that began in July and will extend throughout the world where Cisco has operations until the end of this year. An example of these activities is the cooperation of 23 volunteers who helped the Second Harvest Food Bank in packing and classifying food donated by the food industry and other government agencies, targeted to scarce resources communities throughout the United States. This event took place in July, during the World Wide Education International Meeting. The 23 volunteers, members of the Cisco Networking Academy Program from different countries including United States, Yugoslavia, Singapore, United Kingdom, Senegal and Mexico, organized 325 boxes of diverse types of food, which meant 8,800 pounds, equivalent to 6,400 meals for scarce resources communities. This is an important way of repaying and cooperating with the society we live in, and that has given Cisco the opportunity to grow. Cisco Networking Academy Latinoamerica. back to top		Our student's opinion... "Since this course has been taught for free at the Universidad Tecnológica de Puebla, it is very helpful for everyone that likes networking communication and how it is carried out. For me the program is an opportunity of self-improvement, since the certificate I received is a guarantee I can show during job interviews". Roberto Castellanos Mendieta. Academia Regional. Universidad Tecnológica de Puebla. "I think this certification helps us in our working and technological development, and not only in theory, but in practice. Hands-on exercises are indispensable and make the difference". José Antonio Cervantes Loeza. Academia Regional. Universidad Tecnológica Metropolitana. Mérida, Yucatán. Gender Initiative

What can I find in Alumni Connection? You can find information and resources about IT industry, benefits and services for the Networking Academy Alumni community. These resources include: Alumni Forums – Forums to talk about Cisco's courses and certification exams. Organizations & Publications – There you will find a listing of organizations focused in technology and some industry's relevant publications. Continuous Learning – Technical information on networking equipment and Cisco equipment, as well as material on topics not covered in the Networking Academy courses. Alumni Marketplace – Discounts in products and services. Career Development– - You wonder, what's next? In this section you will find valuable information and resources to help you achieve better professional development. Academy Courses – You will find information on every additional course, in addition to the structure of certifications and industry titles. All these and much more can be found on this site. Cisco Networking Academy always looking for more benefits for Program's graduates. Cisco Networking Academy Program Mexico.   Technology Report Cisco presents Self-Defending Networks in Mexico. - Cisco Systems cooperates with Self-Defending Networks, with the purpose of minimizing enterprises' operative costs. Mexico City , October 5, 2004 . - Cisco Systems, together with IBM, presented in Mexico the new security initiative Cisco Self-Defending Network, an innovative security strategy, designed to improve networks capacity in identification, prevention, and adaptability considering the wide range of security threats. >> See more... back to top		New Teaching Tools. The Academy program has managed to develop a range of support tools to aid student understanding of Cisco IOS. The Academy Program has managed to develop a range of support tools to aid student understanding of Cisco IOS. Currently the Academy program offers: - e-Labs - e-Lab Composer - Packet Tracer v3.2 - Routerworks To know more about these exciting developments go to Academy Connection and look in the TOOLS section and in FORUMS AND CHAT and select CCNA. Sandra Golightly Marketing & Communications Manager EMEA. Career Connection. Are you looking for a position as networking engineer, technical support engineer or are you interested in joining a scholarship program? The Cisco Networking Academy Program offers its students valuable networking training to join enterprises that require IT specialized staff. Enterprises such as Ingram Micro Mexico, Orben Comunicaciones, INSOTEC, Informatics, and Cisco Systems Mexico have currently interesting job offers. If you already finished CCNA1 or if you graduated from the Program, register in Alumni and explore the Program's Employment Exchange section. Don't forget to contact us for more information bolsadetrabajo@netacadlatam.com

Did you finish your CCNA 4? What are you waiting for? Get certified! If you are student of the Cisco Networking Academy Program and you are almost done with the CCNA 4 course o you just finished it, your immediate goal should be to get the CCNA certification. For many professionals around the world, this is one of the most important steps to get a promising professional development in the networking and IT industries. It is well known that CCNA certified professionals, with solid and verifiable experience are standing out in key positions, with better salaries. This is the story of Ramón Viñals, first graduate of the Cisco Networking Academy Program Mexico , who obtained the CCIE certification in Routing and Switching. The CCIE (Cisco Certified Internetwork Expert) certification is the most industry-respected certification. Ramon belongs to the 3% of professionals who have any Cisco certification and becomes a CCIE. Even more, he belongs to the reduced group of graduates of the Cisco Networking Academy Program, who certified first as CCNA (Cisco Certified Network Associate) and then as CCNP (Cisco Certified Network Professional). To read the complete story click here or visit the Academy Connection in Spanish. We know that taking the certification exam means an extra effort. However, we learned that the rewards are worth it. For additional information, please visit www.prometric.com or www.vue.com/cisco.   Instructor: if you are not certified, do it now! If you took the certification exam this year, during August and September or if you are enrolled to take it soon, we want to hear form you. Send us your data together with your certification number or a copy of your enrollment mail to the following email: eperalta@netacadlatam.com. The first 5 mails will receive a surprise gift. Help Desk en Español Latinoamérica Cisco Networking Academy Program E-mail: webmaster-espanol@cisco.netacad.net back to top		Our certifid professionals Certification is a professional and personal benefit. It helps you to corroborate that you have a suitable technical knowledge to be able to tell a customer why a solution is going to be successful. Ramón Viñals Ingeniero de Soporte, Cisco Systems. Exalumno del Programa Netacad. Benefits for students and instructors. PADHIA. "It is not theory but practice what brings results". - Meher Baba. Cisco Networking Academy Program Mexico and Padhia developed an alliance to offer programs about Human development, academic improvement, pedagogic updating for teachers, as well as top education technology integration. For more information call Padhia S.C. at 5603-0840, 671 7081 and 5603-3072. Visit us, click here!

How are we doing in Mexico? We all do the work.

As part of the follow up and quality assessment to Regional Academies, the Cisco Academy Training Center Mexico, has recently conducted a phone survey with the 14 local academies that belong to 15 of the 26 Regional Academies in Mexico.

Through these calls we were able to detect the following faults: Information in Academy Connection is not updated and in some cases it is not correct; Main Contacts are not acquainted with the Quality Assurance Plan; the training offered by some academies is poor; regional instructors haven't enough knowledge and skills; irregular communication between Local and Regional Academies; Regional Academies are not offering enough support to Local Academies, monitoring and control visits have not been regular; they do not have the SmartNET policy, instructors are overloaded, among others.

To solve these faults, it is necessary for the Regional Academy to operate according to the guidelines established by Cisco in the Quality Assurance Plan; to offer quality courses; to keep constant communication with their Local Academies; to offer continuous education events and to visit the Local Academies for monitoring.

CATC has scheduled several monitoring and control visits to 15 Regional Academies that are somehow showing operating problems, according to our survey.

Other CATC task is updating instructors with the new version. Right now, 294 regional instructors have attended the update course and in a short period, the Training Center will offer a training block of Bridge courses from October 15 to 25, with the main purpose that all instructors in the Regional and Local Academies could receive this update to continue teaching the Program's curriculum.

We also want to invite the Local Academies to join this important effort and to send us their feedback to the following e-mail address: catcmx@uat.edu.mx.

Operations Teams
CATC MX
Universidad Autónoma de Tamaulipas.
E-mail: catcmx@uat.edu.mx
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Our commitment with our community. With our instructors and Main Contacts: One of our goals is to attend your information needs and offer you the required support for you to be able to fulfill your mission inside the Program and towards your students and instructors. Allow us to help you. Do not forget to answer the Annual Service Quality Survey. Just click here. With our students and graduates who are already working: For the second time, we make the survey to Working Students. The information we gather through this survey allows us to learn about the expectations and professional development of our graduates, as well as the impact of the program in such development. With this information we are able to offer new initiatives on behalf of our graduates. If you are a student or graduate of the Program and you are already employed, please fill out the survey. Just click here. With our students, instructors, main contacts and general public: We are committed to offer you relevant information about your academies and the Program. We remind you of the availability of Academy Connection in Spanish. Make it your favorite and use it to access the Program's curriculum! Please take a few minutes to evaluate our site or click here. We appreciate your time to help us serve you better.   Ask the Experts. now. “Ask the Experts” begins for Instructors.  An “expert” is available in the Forums & Chat section of Academy Connection for 2-week periods to answer your questions on themed topics. For additional information click here. HP IT Essentials I: Preparing Students for the CompTIA A+ Exam with Dave Stilson. October 18 - 29, 2004. Ask Dave! http://academy-community.net/webx?50@@. 1adb5149 Sylvia Marino Online Community Manager Cisco Networking Academy Program. back to top		Cisco Trivia. Which is ISDN's most secure authentication protocol? a) CHAP. b) PAP. c) PPP. d) LCP. Congratulations to Carlo Vantino Pérez a, winner of the August Trivia, and student at the Local Academy of the Alumno del ITESM, Campus Querétaro. If you are the first one to correctly answer this Quiz, you will get a surprise gift. Send your answer via e-mail to rdelavega@netacadlatam.com. Deadline for submitting your answer is Octuber 31, 2004. Do not forget to send us your username for the Academy Connection to validate your participation.
Training courses for Local Academies  Academy Course Date  Conalep Tabasco CCNA Bridge 3 CCNA Bridge 4 October 25 – 27. October 28 - 30. Orientation Course CCNA 1 October 4 - 7. October 7 - 14.  Universidad Anáhuac del Norte CCNA Bridge 2 CCNA 3 October 14 - 16. November 15 – 18.  Universidad de Las Américas CCNA Bridge 3 CCNA Bridge 4 CCNA 4 V. 3.0 CCNA 4 V. 3.0 October 18 - 22. October 25 - 29. November 12, 18 & 19. November 6, 13 & 20.

Visit Academy Connection in Spanish and get answers to your questions or send us suggestions to the Support in Spanish of the Cisco Networking Academy Program.

If you are a student of the Program or an external student, you can contact the Program's Support Team using our chat tool.

Enter the following link http://www.cisco.com/edu/espanol. On the right side click on Contact us Online (Contáctenos en Línea) and one of our online operators will attend your request. This service serves every Spanish-speaking users of the Program, which means we are able to attend the requirements of more than 65,000 students and 10,000 instructors and main contacts, belonging to almost 700 academies in more than 22 Spanish-speaking countries in Latin-America and Spain , in addition to general public.

We also offer you our telephone service:

• Telephone Service:
  + 52 55 5572-447 ó + 52 55 5240-1020 (international call)
  (users in Mexico call 55 5572-447 ó 55 5240-1020)

Another communication way with the Netacad community is via email. You can write us to: webmaster-espanol@netacad.com.mx

The support system has special tools for instructors to contact us from their account in the Academy Connection site, following these easy steps.

• Click on 'Help'.
• Go to the 'Support in Spanish' (Soporte en Español) section.
• Go to 'Contact Help Desk' (Contacte al Help Desk).

Now you can directly send your questions or adminstrative doubts to the Support Team. Remember to include all required information of your incident to offer you a much efficient and faster attention.

The service offered by the Support team is Administrative Support and is available from Monday to Friday in the following hours:

• 8:00 am - 5:30 pm Central America.
• 9:00 am - 6:30 pm México/Panamá.
• 9:00 am - 6:30 pm Colombia/EcuadorPerú.
• 10:00 am - 7:30 pm Caribbean/Venezuela.
• 10:00 am - 7:30 pm Bolivia/Paraguay/Chile.
• 11:00 am - 8:30 pm Argentina/Uruguay.

Help Desk en Español Latinoamérica
Cisco Networking Academy Program
E-mail: webmaster-espanol@cisco.netacad.net
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